Trouble opening an account? Can't withdraw your funds? Not sure how betting works? winbey's Help Center has answers to all your questions in Bengali — available any time, day or night.
Select a topic below and you'll find the relevant guides and solutions.
Brand new? No worries — just follow these few steps and you'll be up and running in no time.
Using any online platform can come with the occasional hiccup — especially for those trying online gaming or betting for the first time, who naturally have a lot of questions. That's exactly why winbey built this Help Center: a one-stop resource where you can find answers to all kinds of questions.
Can't log in, a Mobile Pay transfer not showing up in your account, or winnings not coming through after a settled bet — these issues are almost always easy to fix. You just need to know where to look and what to provide.
The most common issue players run into is a forgotten password. Resetting your password on winbey is simple. Go to the login page, click "Forgot Password," enter your registered mobile number, and you'll receive an OTP — use it to set a new password. The whole process takes under 3 minutes.
Many users ask whether they can open multiple accounts with the same number. The answer is no. winbey's policy allows only one account per mobile number and device. This is in place to prevent fraud and ensure a fair experience for all players.
To keep your account secure, go to Account Settings and enable 2FA. You'll receive a one-time OTP on your phone each time you log in, so no one else can access your account.
Payment issues are often the biggest source of concern, so it's worth knowing how winbey's payment system works in detail.
How to deposit via Mobile Pay: Log in to your winbey account. Go to the "Deposit" menu and select Mobile Pay. You'll be shown winbey's designated Mobile Pay number. Send Money to that number from your Mobile Pay app. Make sure to enter the payment reference number correctly. Funds are typically credited to your account within 5 minutes.
If more than 15 minutes have passed and the funds still haven't arrived, contact us via live chat with a screenshot of the transaction and the reference number. The winbey support team will sort it out right away.
To withdraw your winnings, go to the "Withdraw" section, enter the amount, and select your payment method. The minimum withdrawal on winbey is ৳500. Once the request is submitted, funds typically arrive within 15 to 30 minutes.
Keep in mind that your first withdrawal may require a one-time identity verification (KYC) — this is part of winbey's security process. Simply upload a photo of your national ID and you're good to go.
Before withdrawing bonus funds, you need to meet a wagering requirement. For example, a ৳1,000 bonus with 10x wagering means you must place ৳10,000 in bets before withdrawing. You can view the full terms in the "Bonus" section of your account.
A lot of players ask what happens if a match is cancelled after they've placed a bet. On winbey, a cancelled match means your full stake is refunded. For accumulator bets, the cancelled event is removed and the remaining selections are recalculated at their respective odds.
Cash Out is another feature players frequently ask about. If a match is in progress and you feel your bet is less likely to win, you can use Cash Out to secure a partial return. Note that the Cash Out option may not be available on all bets — it depends on the type of event.
The winbey support team is always ready — reach out through whichever channel works best for you.
